{"id":1899,"date":"2026-04-10T08:21:28","date_gmt":"2026-04-10T08:21:28","guid":{"rendered":"https:\/\/bestpuffs.shop\/refund-policy-2\/"},"modified":"2026-05-12T03:02:15","modified_gmt":"2026-05-12T03:02:15","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bestpuffs.shop\/cs\/refund-policy\/","title":{"rendered":"Z\u00e1sady vracen\u00ed pen\u011bz a zbo\u017e\u00ed"},"content":{"rendered":"<div style=\"max-width:860px;margin:0 auto;padding:40px 20px;\">\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">1. Podm\u00ednky vr\u00e1cen\u00ed<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">P\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed v\u0161ech <strong>neotev\u0159en\u00fdch, nepou\u017eit\u00fdch a nepo\u0161kozen\u00fdch produkt\u016f<\/strong> do <strong>7 dn\u016f<\/strong> od obdr\u017een\u00ed. Po kontrole vr\u00e1cen\u00e9ho zbo\u017e\u00ed ti pen\u00edze vr\u00e1t\u00edme na p\u016fvodn\u00ed platebn\u00ed metodu b\u011bhem 3\u20135 pracovn\u00edch dn\u016f. Pro pomoc n\u00e1s kontaktuj na <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a>.  <\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">2. Jednor\u00e1zov\u00e9 produkty<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:8px;\">Z\u00e1ruky na jednor\u00e1zov\u00e9 vapy se \u0159e\u0161\u00ed individu\u00e1ln\u011b. Pen\u00edze za vadn\u00e9 jednor\u00e1zov\u00e9 produkty ti vr\u00e1t\u00edme prost\u0159ednictv\u00edm p\u016fvodn\u00ed platebn\u00ed metody. U jednor\u00e1zov\u00fdch vap\u016f nenab\u00edz\u00edme slu\u017ebu v\u00fdm\u011bny za jin\u00fd kus.  <\/p>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:8px;\"><strong>Kryt\u00e9 vady:<\/strong> Nefunk\u010dn\u00ed p\u0159i p\u0159evzet\u00ed, samovoln\u00e9 spou\u0161t\u011bn\u00ed, vyt\u00e9k\u00e1n\u00ed p\u0159i p\u0159evzet\u00ed.<\/p>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\"><strong>Nekryt\u00e9 vady:<\/strong> Chu\u0165ov\u00e9 preference, o\u010dek\u00e1van\u00e1 v\u00fddr\u017e baterie, b\u011b\u017en\u00e9 opot\u0159eben\u00ed.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">3. Nevratn\u00e9 polo\u017eky<\/h2>\n<ul style=\"color:#555;font-size:15px;line-height:2;margin-bottom:24px;padding-left:24px;\">\n<li>Otev\u0159en\u00e9 nebo pou\u017eit\u00e9 produkty<\/li>\n<li>Produkty bez origin\u00e1ln\u00edho obalu<\/li>\n<li>Produkty po\u0161kozen\u00e9 v d\u016fsledku nespr\u00e1vn\u00e9ho pou\u017eit\u00ed nebo manipulace<\/li>\n<li>\u017d\u00e1dosti o vr\u00e1cen\u00ed podan\u00e9 po v\u00edce ne\u017e 7 dnech od doru\u010den\u00ed<\/li>\n<\/ul>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">4. Jak po\u017e\u00e1dat o vr\u00e1cen\u00ed<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:8px;\">Kontaktuj n\u00e1s na <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a> a uve\u010f:<\/p>\n<ul style=\"color:#555;font-size:15px;line-height:2;margin-bottom:24px;padding-left:24px;\">\n<li>\u010c\u00edslo tv\u00e9 objedn\u00e1vky<\/li>\n<li>Popis probl\u00e9mu<\/li>\n<li>Fotografie nebo videa prokazuj\u00edc\u00ed vadu<\/li>\n<\/ul>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">N\u00e1\u0161 t\u00fdm ti odpov\u00ed b\u011bhem <strong>1\u20132 pracovn\u00edch dn\u016f<\/strong>.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">5. N\u00e1klady na dopravu p\u0159i vr\u00e1cen\u00ed<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">V p\u0159\u00edslu\u0161n\u00fdch p\u0159\u00edpadech ti poskytneme \u0161t\u00edtek pro zp\u011btnou z\u00e1silku. Vezmi pros\u00edm na v\u011bdom\u00ed, \u017ee n\u00e1klady na dopravu jsou na na\u0161em uv\u00e1\u017een\u00ed a mohou se li\u0161it \u2013 tento poplatek bude ode\u010dten z celkov\u00e9 vracen\u00e9 \u010d\u00e1stky. Pokud je produkt vadn\u00fd nebo po\u0161kozen\u00fd ji\u017e p\u0159i p\u0159evzet\u00ed, hrad\u00edme ve\u0161ker\u00e9 n\u00e1klady na dopravu my.  <\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">6. Zru\u0161en\u00ed objedn\u00e1vky<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Pro zru\u0161en\u00ed objedn\u00e1vky n\u00e1s kontaktuj na <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a> s p\u0159edm\u011btem <strong>\u201e\u017d\u00e1dost o zru\u0161en\u00ed: [\u010d\u00edslo objedn\u00e1vky]\u201c<\/strong>. Jakmile byla objedn\u00e1vka odesl\u00e1na, nelze ji ji\u017e zru\u0161it. Z\u00e1kazn\u00edci mohou bal\u00edk p\u0159i doru\u010den\u00ed odm\u00edtnout, \u010d\u00edm\u017e dojde k vr\u00e1cen\u00ed pen\u011bz na p\u016fvodn\u00ed platebn\u00ed metodu.  <\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">7. Ztracen\u00e9 nebo po\u0161kozen\u00e9 z\u00e1silky<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Chyb\u011bj\u00edc\u00ed nebo po\u0161kozen\u00e9 polo\u017eky nahlaste do <strong>48 hodin<\/strong> od obdr\u017een\u00ed. Best Puffs neodpov\u00edd\u00e1 za ztracen\u00e9 nebo odcizen\u00e9 bal\u00ed\u010dky po potvrzen\u00e9m doru\u010den\u00ed. Reklamace mus\u00ed b\u00fdt pod\u00e1ny p\u0159\u00edmo u p\u0159epravce.  <\/p>\n<div style=\"background:#f0faff;border-radius:10px;padding:24px 28px;margin-top:32px;\">\n<p style=\"font-size:15px;color:#444;margin:0;\">M\u00e1\u0161 dotazy? Kontaktuj n\u00e1s na <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;font-weight:600;\">info@bestpuffs.shop<\/a> \u2013 v pracovn\u00ed dny odpov\u00edd\u00e1me do 24 hodin. <\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Podm\u00ednky vr\u00e1cen\u00ed P\u0159ij\u00edm\u00e1me vr\u00e1cen\u00ed v\u0161ech neotev\u0159en\u00fdch, nepou\u017eit\u00fdch a nepo\u0161kozen\u00fdch produkt\u016f do 7 dn\u016f od obdr\u017een\u00ed. Po kontrole vr\u00e1cen\u00e9ho zbo\u017e\u00ed ti pen\u00edze vr\u00e1t\u00edme na p\u016fvodn\u00ed platebn\u00ed metodu b\u011bhem 3\u20135 pracovn\u00edch dn\u016f. Pro pomoc n\u00e1s kontaktuj na info@bestpuffs.shop. 2. Jednor\u00e1zov\u00e9 produkty Z\u00e1ruky na jednor\u00e1zov\u00e9 vapy se \u0159e\u0161\u00ed individu\u00e1ln\u011b. Pen\u00edze za vadn\u00e9 jednor\u00e1zov\u00e9 produkty ti vr\u00e1t\u00edme prost\u0159ednictv\u00edm [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1899","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/pages\/1899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/comments?post=1899"}],"version-history":[{"count":0,"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/pages\/1899\/revisions"}],"wp:attachment":[{"href":"https:\/\/bestpuffs.shop\/cs\/wp-json\/wp\/v2\/media?parent=1899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}