{"id":1897,"date":"2026-04-10T08:21:28","date_gmt":"2026-04-10T08:21:28","guid":{"rendered":"https:\/\/bestpuffs.shop\/refund-policy-2\/"},"modified":"2026-04-30T06:12:06","modified_gmt":"2026-04-30T06:12:06","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bestpuffs.shop\/ro\/refund-policy\/","title":{"rendered":"Politica de rambursare \u0219i retur"},"content":{"rendered":"<div style=\"max-width:860px;margin:0 auto;padding:40px 20px;\">\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">1. Condi\u021bii de retur<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Accept\u0103m retururi pentru toate produsele nedeschise, neutilizate \u0219i nedeteriorate, \u00een termen de <strong>7 zile de la primire<\/strong>. Dup\u0103 inspectarea produsului returnat, rambursarea va fi emis\u0103 c\u0103tre metoda de plat\u0103 original\u0103 \u00een termen de <strong>3\u20135 zile lucr\u0103toare<\/strong>. Pentru asisten\u021b\u0103, contacta\u021bi-ne la <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a>.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">2. Produse de unic\u0103 folosin\u021b\u0103<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:16px;\">Garan\u021biile pentru vape-urile de unic\u0103 folosin\u021b\u0103 sunt analizate de la caz la caz. Produsele de unic\u0103 folosin\u021b\u0103 defecte vor fi rambursate prin metoda de plat\u0103 original\u0103. Nu oferim servicii de schimb sau \u00eenlocuire pentru vape-urile de unic\u0103 folosin\u021b\u0103.<\/p>\n<ul style=\"color:#555;font-size:15px;line-height:2;margin-bottom:16px;padding-left:24px;\">\n<li><strong>Defecte acoperite:<\/strong> produs nefunc\u021bional la livrare, activare automat\u0103, scurgeri la livrare.<\/li>\n<li><strong>Nu sunt acoperite:<\/strong> preferin\u021bele privind aroma, durata estimat\u0103 a bateriei, uzura normal\u0103.<\/li>\n<\/ul>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">3. Produse care nu pot fi returnate<\/h2>\n<ul style=\"color:#555;font-size:15px;line-height:2;margin-bottom:24px;padding-left:24px;\">\n<li>Produse deschise sau utilizate<\/li>\n<li>Produse f\u0103r\u0103 ambalajul original<\/li>\n<li>Produse deteriorate din cauza utiliz\u0103rii gre\u0219ite sau manipul\u0103rii necorespunz\u0103toare<\/li>\n<li>Cererile de retur efectuate dup\u0103 7 zile de la livrare<\/li>\n<\/ul>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">4. Cum solicita\u021bi un retur<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:16px;\">Contacta\u021bi-ne la <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a> cu:<\/p>\n<ul style=\"color:#555;font-size:15px;line-height:2;margin-bottom:24px;padding-left:24px;\">\n<li>Num\u0103rul comenzii dvs.<\/li>\n<li>Descrierea problemei<\/li>\n<li>Fotografii sau videoclipuri care arat\u0103 defectul<\/li>\n<\/ul>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Echipa noastr\u0103 va r\u0103spunde \u00een termen de <strong>1\u20132 zile lucr\u0103toare<\/strong>.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">5. Costuri de transport pentru retur<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Vom furniza o etichet\u0103 de retur acolo unde este aplicabil. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 taxele de transport sunt stabilite la discre\u021bia noastr\u0103 \u0219i pot varia \u2014 aceast\u0103 sum\u0103 va fi dedus\u0103 din valoarea total\u0103 rambursat\u0103. Dac\u0103 produsul este defect sau deteriorat la livrare, vom acoperi toate costurile de transport pentru retur.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">6. Anularea comenzii<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Pentru a anula o comand\u0103, contacta\u021bi-ne la <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a> cu subiectul <strong>\u201eCancellation request: [num\u0103rul comenzii]&#8221;<\/strong>. Dup\u0103 ce o comand\u0103 a fost expediat\u0103, aceasta nu mai poate fi anulat\u0103. Clien\u021bii pot refuza coletul la livrare pentru a primi rambursarea c\u0103tre metoda de plat\u0103 original\u0103.<\/p>\n<h2 style=\"font-size:22px;font-weight:800;margin-bottom:16px;\">7. Colete pierdute sau deteriorate<\/h2>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;\">Raporta\u021bi articolele lips\u0103 sau deteriorate \u00een termen de <strong>48 de ore de la primire<\/strong>. Best Puffs nu este responsabil pentru coletele pierdute sau furate dup\u0103 confirmarea livr\u0103rii. Reclama\u021biile trebuie depuse direct la transportator.<\/p>\n<p style=\"color:#555;font-size:15px;line-height:1.8;margin-bottom:24px;padding:20px;background:#f0faff;border-radius:8px;border-left:4px solid #4EACD1;\">Ave\u021bi \u00eentreb\u0103ri? Contacta\u021bi-ne la <a href=\"mailto:info@bestpuffs.shop\" style=\"color:#4EACD1;\">info@bestpuffs.shop<\/a> \u2014 r\u0103spundem \u00een termen de 24 de ore \u00een zilele lucr\u0103toare.<\/p>\n<div style=\"margin-top:48px;text-align:center;\">\n<a href=\"https:\/\/bestpuffs.shop\/ro\/magazin\/\" style=\"display:inline-block;background:#4EACD1;color:#fff;font-size:16px;font-weight:700;padding:16px 48px;border-radius:8px;text-decoration:none;\">Cump\u0103r\u0103 Acum<\/a>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Condi\u021bii de retur Accept\u0103m retururi pentru toate produsele nedeschise, neutilizate \u0219i nedeteriorate, \u00een termen de 7 zile de la primire. Dup\u0103 inspectarea produsului returnat, rambursarea va fi emis\u0103 c\u0103tre metoda de plat\u0103 original\u0103 \u00een termen de 3\u20135 zile lucr\u0103toare. Pentru asisten\u021b\u0103, contacta\u021bi-ne la info@bestpuffs.shop. 2. Produse de unic\u0103 folosin\u021b\u0103 Garan\u021biile pentru vape-urile de unic\u0103 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1897","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/pages\/1897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/comments?post=1897"}],"version-history":[{"count":0,"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/pages\/1897\/revisions"}],"wp:attachment":[{"href":"https:\/\/bestpuffs.shop\/ro\/wp-json\/wp\/v2\/media?parent=1897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}