Which payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard) and PayU — which includes BLIK for Polish customers.
Why was my payment declined?
Please check your card details and available balance. Contact your bank if the issue persists, or try a different payment method.
How can I obtain an invoice?
An invoice is automatically sent to your email after payment. You can also download it from My Account > Orders.
Do you offer cash-on-delivery (COD)?
No, we do not offer COD at this time.
Is there an option to enter a discount code or gift card?
Yes, enter your coupon code at checkout. See our loyalty discounts on the About Us page — save up to 2% on large orders.
Is payment secure?
Yes, all payments are processed through encrypted, PCI-compliant payment gateways. Your card details are never stored on our servers.
How can I receive an order confirmation after making a payment?
A confirmation email is sent automatically to your registered email address after payment is completed.
How can I request a refund?
Please contact us at info@bestpuffs.shop within 7 days of receiving your order. See our Refund Policy for full details.
How can I view my order history after making a payment?
Log in to My Account > Orders to view all past and current orders.
What is the shipping policy?
We ship to Poland, Romania, Czech Republic, Hungary and other EU countries. See our Shipping Policy page for full details.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your location and order weight.
What should I do if my package is lost or delayed?
Contact us at info@bestpuffs.shop and we will investigate with the carrier immediately.
How can I track my order?
Use the Track Your Order page and enter your tracking number from the dispatch confirmation email.
Do I need to pay customs duties?
For EU deliveries, no customs duties apply. Non-EU orders may be subject to local import fees.
What is the estimated shipping time?
Typically 3-7 business days depending on your location.
How is website security ensured?
Our site uses SSL encryption (HTTPS) and is protected by Wordfence security software.
How is my personal information safeguarded?
We follow GDPR guidelines. Your data is never sold or shared with third parties. See our Privacy Policy for details.
Is payment information secure?
Yes, we do not store any card details. All transactions are handled by certified payment processors.
How can I create a strong password?
Use at least 12 characters including uppercase, lowercase, numbers and symbols.
How can I verify the authenticity of the website?
Check for the padlock icon and bestpuffs.shop in your browser address bar before entering any information.
How do I report suspicious activity?
Email us immediately at info@bestpuffs.shop and we will investigate as a priority.
Are there anti-phishing measures in place?
Yes. We will never ask for your password via email or phone. If you receive such a request, it is not from us.
I would like to change my ordered items. What should I do?
Contact us at info@bestpuffs.shop as soon as possible. Changes can only be made before the order is dispatched.
How do I return a product?
Products with quality defects are eligible for return within 7 days of receipt. Opened products cannot be returned. Contact info@bestpuffs.shop to initiate a return.